This one is for Sue

This year has been difficult for all of us whether it’s personally losing friends or professionally losing jobs. But it wouldn’t be right for me to finish 2020 in the fortunate position of still being in business and having won two awards in the last week, without acknowledging the personal and professional loss of Sue Hancock.

Sue and I met in November 1990 when I joined the payroll team at Marks & Spencer as a naïve young HR manager thinking that my move into payroll would be seamless. Meeting Sue made me realise very quickly how wrong I was. She too, like me, had moved into Payroll from a store background and had taken to it like a duck to water with the tenacity and enquiring mind that made her one of the most impressive payroll professionals that I’ve met in the last 30 years. Her work ethic was second to none and her desire to continually develop her knowledge made her a delight to work with as a colleague and a friend.

After M&S decided to move the payroll team out of London, Sue and I had to go our separate ways but all of the organisations that she subsequently worked with, either directly or through the accountancy practices where she was based, were incredibly lucky to have Sue taking care of their payroll.

Our profession has lost one of its true unsung heroes. Despite everything that happened to her this year professionally, she continued to deliver for her customers right up to the end. I might have won the outstanding contribution award from AccountingWEB, but my outstanding contribution award goes to Sue Hancock, thank you for being my friend and an inspiration.