Whilst it is quite common for Payroll teams to retain ‘knowledge in their heads’, having nothing documented can be quite difficult when training new members of staff and ensuring all team members share the same expertise. A lack of documentation can also be concerning when it comes down to having a disaster recovery plan; is your disaster recovery plan limited to ‘it’ll never happen to us’?
Sound documentation is the key to maximising efficiency and minimising non-compliance.
> Review your current procedures and advise on best of practice or alternative efficient processes
> Create a bespoke procedures manual
> Produce a regular topical newsletter for your key stakeholders that can raise your profile
> Develop a robust disaster recovery plan